Data protection

Your data at f64 box Privacy Our top priority

When you use f64 box, we value the trust you place in us. This page clearly explains what information we collect, why we collect it, and how it is kept secure.

Document Information
Last updated: January 2026
Version: 2.4
Applicable: All users

How We Protect Your Data

The core pillars of f64 box's privacy protection

🔒
SSL encryption

Every transaction and login session is protected with 256-bit SSL encryption. Your data cannot be accessed by anyone from outside.

🚫
Never sold to third parties

Your name, number, or any personal details are never sold to advertisers or third parties — not under any circumstances.

🧱
Firewall Protection

Our servers are protected by multi-layer firewalls. Any unauthorized access attempt is blocked automatically.

👁️
Limited access policy

Only authorized personnel can access your information, and every access is logged.

🗑️
Right to Erasure

You may request the deletion of your data at any time. We are obligated to fulfill such requests within the specified timeframe.

📋
Transparent Data Collection

We only collect the information necessary to deliver our services. No unnecessary data is ever requested.

This privacy policy applies to all services, websites, and mobile applications operated by f64 box.

1 Introduction & Commitment

f64 box The platform places the highest importance on user privacy. We understand that when you share your information with us, you are placing your trust in us — and we take that responsibility seriously.

This Privacy Policy This will inform you — what data we collect, why we collect it, how we use it, and what your rights are. Our team is accountable for upholding this policy.

By registering with or using f64 box, you agree to this Privacy Policy. If you have any questions, please contact our Help Center Contact us.

Our Core Principles

We will never use your data without your consent. f64 box's privacy policy is built on three core principles: transparency, security, and user control.


2 What Information We Collect

f64 box Two types of data are collected — information you provide directly and information collected automatically while you use the platform.

Directly provided information

Data Type Example Necessity
Identity Information Full name, date of birth, national ID number Mandatory
Contact information Mobile number, email address Mandatory
Financial information BKash/Nagad number, bank account details For transactions
KYC Documents NID, Passport, Driving License For verification
Account Information Username, password (encrypted) Mandatory

Automatically Collected Information

  • Device type, operating system, and browser version
  • IP address and approximate location
  • Time spent on the platform and pages visited
  • Gaming history and betting patterns
  • Date and time of login and logout
  • Cookies & Session Data

3 How We Collect Your Information

f64 box Your information is collected through various methods. Each approach is transparent and based on your consent.

Registration Form

The information you voluntarily provide when creating an account is our primary data source. Without it, we cannot set up your account or deliver our services.

Transaction timestamp

During deposits or withdrawals, the payment gateway processes the necessary financial information. f64 box Full card numbers or PINs are never stored.

Cookies & tracking technologies

Our website and app use cookies to keep your session active and to improve your overall platform experience. More details about cookies can be found in the section below.

Contact Customer Support

When you contact our support team via live chat, email, or phone, those interactions may be recorded for quality assurance and training purposes.


4 Purpose of data use

Every way we use your information has a specific purpose behind it. Your data is never used for anything unnecessary.

  • Account management: To secure registration, login, and account safety
  • KYC verification: To verify age and identity and meet legal obligations
  • Transaction Processing: To process deposits and withdrawals accurately
  • Customer support: To resolve your issues quickly and effectively
  • Fraud prevention: To detect unusual activity on your account
  • Promotional Communications: (with your consent only) to inform you about bonuses and offers
  • Platform improvement: To improve your experience on the platform
  • Legal obligation: To comply with Anti-Money Laundering requirements and regulatory obligations
Important

You can opt out of promotional emails or SMS at any time. This will not affect your account or access to our services.


5 Data sharing policy

f64 box Your personal information is never sold. However, there are limited circumstances where sharing data with third parties may be necessary.

When data may be shared

Party Reason Data minimization
Payment Gateway Transaction Processing Only the necessary financial information
KYC service provider Identity Verification Identity document details
Government authorities Legal Obligations As directed
Security Analyst Fraud prevention Anonymized Data

All third-party service providers are contractually bound to uphold our privacy standards. They may only use your data for the specific purpose it was shared — nothing else.


6 Cookies & tracking technologies

f64 box's website and mobile app use cookies and similar technologies to make your browsing experience smoother and more personalized.

Cookie Type

  • Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled
  • Functional cookies: To remember your preferred language and settings
  • Analytics Cookies: To understand which pages are most visited (anonymized)
  • Performance cookies: To monitor site loading speed and performance

Cookie controls

You can disable non-essential cookies through your browser settings. Keep in mind that doing so may affect certain features on the platform.


7 Data retention period

We don't hold your data any longer than necessary. Each type of information has a defined retention policy.

  • Account Information: For the duration of the active account and 5 years after closure
  • Transaction records: Minimum 7 years as required by law
  • KYC Documents: 5 years after account closure
  • Customer Support Contact: 2 years
  • Log Files & Technical Data: 12 months
  • Marketing preferences: Until you opt out
Reasons for Long-Term Retention

Some information must be retained for an extended period due to legal obligations. In particular, we are required to keep transaction records in accordance with the guidelines of financial regulatory authorities.


8 Your rights

f64 boxgives you full control over your data. In accordance with international data protection standards, you have the following rights:

Right of access
Right to rectification
Right to erasure
Right to Restrict Processing
Right to data portability
Right to Object

How to Exercise Your Rights

To exercise any of your rights, please reach out to our Help Center Reach out or email us at support@f64box.com. After verifying your identity, we'll process your request within 30 days.


9 Privacy of Minors

f64 box Strictly follows an 18+ policy. We do not knowingly collect information from anyone under the age of 18.

If we become aware that a minor has opened an account, it will be closed immediately and all collected data will be securely deleted.

For Parents

If you believe your child has created an account on f64 box, please contact our support team immediately. We will take prompt action.


10 Security Measures

To keep your information secure f64 box Industry-standard security technologies are used to protect your data. Please note, however, that no method of transmission over the internet is 100% secure — we take every measure to ensure maximum protection, but absolute security cannot be guaranteed.

  • 256-bit SSL/TLS encryption — applied to all data transfers
  • Passwords are stored with bcrypt hashing — unreadable to anyone
  • Multi-Factor Authentication (MFA) support
  • 24/7 automated security monitoring system
  • Regular third-party security audits
  • Physical security and access controls at our data centers

What You Should Do

In addition to our security measures, there are steps you should take to protect yourself. Use a strong password, change it immediately if you notice any suspicious login activity, and inform our support team.


11 Policy Updates & Contact

f64 box This Privacy Policy may be updated from time to time. You will be notified in advance of any significant changes.

  • You will be notified at your registered email address about any important changes
  • The effective date of any changes will be clearly stated on this page
  • Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy
  • You will always have the option to close your account if you do not agree with the policy

Contact Us

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us:

Contact Information

Email: support@f64box.com

Help Center: f64box.com/help-center

Response time: Within 24–72 business hours

The date of the latest update is always shown at the top of this page. We recommend checking it periodically.

Your information is secure — get started today

Your privacy is fully protected at f64 box. Register with confidence and enjoy the best gaming experience.

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